Data Retention Information
NOTE: Once an account has been removed, there is a very brief period in which we may be able to access account information. Content deleted by account holders is generally not available. Profiles that were created from automatically collected information may not be available after deletion has occurred.
We accept requests from U.S. law enforcement to preserve records that constitute potentially relevant evidence in legal proceedings. We will preserve, but not disclose, a temporary snapshot of the relevant account records for 90 days pending service of valid legal process.
Preservation requests, in accordance with applicable law, should be signed by the requesting official, include the URL of the subject MyLife profile, have a valid return official email address, and be sent on law enforcement letterhead. Requests may be sent via the methods described below.
Requests for MyLife Account Information
Requests for user account information from U.S. law enforcement should be directed to MyLife.com, Inc. in Los Angeles, California. Our contact information is listed below. MyLife only responds to valid legal process issued in compliance with U.S. law.
Private Information Requires a Subpoena or Court Order
Non-public information about MyLife users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process as described below. Please note that MyLife is located in Los Angeles, California and require the legal process to comply with proper jurisdiction. In other words, MyLife only process subpoenas which a California court issues. For more information regarding the foreign subpoenas process in California, please read here. The Act can also be read here.
Contents of Communications Requires a Search Warrant
Requests for the contents of communications (e.g., E-mails, Direct Messages, photos) require a valid search warrant from an agency with proper jurisdiction over MyLife in Los Angeles, California.
Will MyLife Notify Users of Requests for Account Information?
Yes. MyLife’s policy is to notify users of requests for their account information, which includes a copy of the request, prior to disclosure unless we are prohibited from doing so (e.g., an order under 18 U.S.C. § 2705(b)).
What Details Must Be Included in Account Information Requests?
When requesting user account information, please include:
Requests may only be submitted by fax or mail; our contact information is available at the bottom of these Guidelines. Requests must be made on law enforcement letterhead.
NOTE: We do not accept legal process via e-mail at this time for security reasons.
Production of Records
Unless otherwise agreed upon, we currently provide responsive records in electronic format (i.e., text files that can be opened with any word processing software such as Word)
The records that we produce are self-authenticating. Additionally, the records are electronically signed to ensure their integrity at the time of production. If you require a declaration, please include a copy of required declaration in your request.
907 Westwood Blvd #359
Los Angeles, CA 90024-2905
Fax number: 310-943-3312