Law Enforcement Requests

Guidelines for Law Enforcement

These guidelines are intended for law enforcement authorities seeking information about MyLife accounts. More general information is available in our Privacy Policy and User Agreement.

 

Data Retention Information

Some information we store is automatically collected, while other information is provided at the user’s discretion. Though we do store this information, we cannot guarantee its accuracy. For example, the user may have created a fake or anonymous profile. More information on MyLife’s retention policies can be found in our Privacy Policy.

NOTE: Once an account has been removed, there is a very brief period in which we may be able to access account information. Content deleted by account holders is generally not available.  Profiles that were created from automatically collected information may not be available after deletion has occurred.

 

Preservation Requests

We accept requests from U.S. law enforcement to preserve records that constitute potentially relevant evidence in legal proceedings. We will preserve, but not disclose, a temporary snapshot of the relevant account records for 90 days pending service of valid legal process.

Preservation requests, in accordance with applicable law, should be signed by the requesting official, include the URL of the subject MyLife profile, have a valid return official email address, and be sent on law enforcement letterhead. Requests may be sent via the methods described below.

 

Requests for MyLife Account Information

Requests for user account information from U.S. law enforcement should be directed to MyLife.com, Inc. in Los Angeles, California. Our contact information is listed below. MyLife only responds to valid legal process issued in compliance with U.S. law.

 

Private Information Requires a Subpoena or Court Order

Non-public information about MyLife users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process as described below. Please note that MyLife is located in Los Angeles, California and require the legal process to comply with proper jurisdiction. In other words, MyLife only process subpoenas which a California court issues. For more information regarding the foreign subpoenas process in California, please read here. The Act can also be read here.

 

Contents of Communications Requires a Search Warrant

Requests for the contents of communications (e.g., E-mails, Direct Messages, photos) require a valid search warrant from an agency with proper jurisdiction over MyLife in Los Angeles, California.

 

Will MyLife Notify Users of Requests for Account Information?

Yes. MyLife’s policy is to notify users of requests for their account information, which includes a copy of the request, prior to disclosure unless we are prohibited from doing so (e.g., an order under 18 U.S.C. § 2705(b)).

 

What Details Must Be Included in Account Information Requests?

When requesting user account information, please include:

  • The profile URL of the MyLife account in question (e.g. www.mylife.com/username);
  • If the URL of the MyLife account is unknown, please provide any available information to locate the account (e.g. full name, city, state, and age as listed on the profile or full payment information associated with a potential purchase);
  • Details about what specific information is requested (e.g., basic subscriber information) and its relationship to your investigation;
  • valid official email address (e.g., name@agency.gov) so we may get back in touch with you upon receipt of your legal process.

Requests may only be submitted by fax or mail; our contact information is available at the bottom of these Guidelines. Requests must be made on law enforcement letterhead.

NOTE: We do not accept legal process via e-mail at this time for security reasons.

 

Production of Records

Unless otherwise agreed upon, we currently provide responsive records in electronic format (i.e., text files that can be opened with any word processing software such as Word)

 

Records Authentication

The records that we produce are self-authenticating. Additionally, the records are electronically signed to ensure their integrity at the time of production. If you require a declaration, please include a copy of required declaration in your request.

 

Contact Information

MyLife.com, Inc.

907 Westwood Blvd #359

Los Angeles, CA 90024-2905

Fax number: 310-943-3312

 

 

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