Frequently Asked Questions

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  1. What is MyLife.com®?
  2. Why do I have a listing on MyLife.com® if I never joined?
  3. Does MyLife.com® have a Public Page on everyone in the US?
  4. How do I claim/take control of my Public Page?
  5. If I don’t like a review posted on my Public Page can I change or delete it?
  6. How do I know my records on other sites are actually removed?
  7. Can I be sure that the email I sent via MyLife was received?
  8. Why can’t I validate my email address?
  9. Are people notified when I search for them on MyLife?
  10. How can I delete searches and stop related emails?
  11. Does MyLife allow me to run background report?
  12. What is Who’s Searching for You®?
  13. I received an email that someone searched for me. Why can’t I see who it is?
  14. How long does it take for profiles to be removed from the outside website that I cannot control?
  15. Why can’t I log in?
  16. I forgot my username and password.
  17. What types of payments does MyLife.com® accept?
  18. How am I billed?
  19. Why was I billed for another term?
  20. How do I cancel the renewal of my membership?
  21. Can I have my Public Page removed?
  22. How can I stop email notifications from MyLife?
  23. I clicked “unsubscribe.” Why am I still being billed?
  24. Does Purchasing a MyLife Membership allow me to remove the MyLife Profile about me?
  25. How much does it cost to remove the MyLife profile page about me?
  26. How do I contact Customer Care?
1. What is MyLife.com®?

MyLife.com® is a valuable service that helps everyone in America monitor and protect their public image, privacy and identity. By searching MyLife for yourself or anyone, people find everything exposed about them online, gathered together from public websites, even reviews and Reputation Scores, social media and sources we’ve identified from every corner of the Internet, all in one place. This creates a comprehensive MyLife.com® Public Page, a complete Wikipedia-like biography on every American, giving them the opportunity to build a reputation that impacts them positively both personally and professionally.Back to top

2. Why do I have a listing on MyLife.com® if I never joined?

The information in your MyLife.com® listing, including photographs, is gathered from a variety of pubic records and other sources similar to what you might find in a Google search. Back to top

3. Does MyLife.com® have a Public Page on everyone in the US?

We currently have over 300 million Public Pages with information about almost everyone in America, 18 years old and over. You can use MyLife.com® as a valuable resource to lookup and find information on anyone. You can connect with old friends, family members, colleagues, classmates, and others through a simple search.Back to top

4. How do I claim/take control of my Public Page?

Register as a free member to claim your Public Page or join as a premium member for increased control. Back to top

5. If I don’t like a review posted on my Public Page can I change or delete it?

You can delete anonymous reviews. If you receive other reviews you do not want or agree with we encourage you to contact the person who posted the review and ask for changes or a deletion. For blatantly malicious or offensive reviews contact customer care who will refer the issue to our experts and will determine if the review is valid or not.

MyLife.com® Customer Care representatives toll-free at 877-820-9006. Our agents are available Mon-Fri: 6am – 7pm PST and Sat-Sun: 6am – 5pm Back to top

6. How do I know my records on other sites are actually removed?

The status section of a removed record will change from “Pending Removal” to “Removal Completed” along with the date of removal. Back to top

7. Can I be sure that the email I sent via MyLife.com® was received?

When you send a message to another member through the MyLife email system, MyLife sends a notification email to the recipient’s registered email address, informing them that a message is awaiting them in their MyLife inbox. If there is no email address for the recipient, the message will remain attached to the recipients Public Page. Back to top

8. Why can’t I validate my email address?

It may indicate that the validation email, sent at the time of account setup, could not be delivered. It may also indicate that your Internet Service Provider (ISP) is blocking emails from MyLife. Please add mylife@mail.mylife-inc.com to your address book to avoid missing our emails. This can also be resolved by applying an alternate email address on your MyLife account. Back to top

9. Are people notified when I search for them on MyLife?

Yes, unless you delete your search history. Back to top

10. How can I delete searches and stop related emails?

You can delete search results from your Search History or Who’s Searching for You to stop related email notifications from being sent. View your results list and click the x in the upper right corner of the name to delete a result. Clicking the x will delete the name and will stop all email notifications that are associated with that result. Back to top

11. Does MyLife allow me to run background report?

Yes, with a premium membership. Back to top

12. What is Who’s Searching for You®?

When another MyLife member searches for you a Who’s Searching for You® alert is activated. You can view the results directly as a premium member. The person conducting the search might be someone you know, or it may be someone searching for another person with your same name. Back to top

13. I received an email that someone searched for me. Why can’t I see who it is?

If you received an alert that someone searched for you, then someone on MyLife has conducted a search for and you’ll be able to view basic information such as the gender, age range, and approximate location of the member who conducted the search. Premium members can see more specific details about Who’s Searching for You. If you’re a premium member and no new results are displayed, it is possible that the member who conducted the search has deleted it between the time the alert was sent and the time you checked your results. Only active searches are displayed on your Who’s Searching for You® page. Back to top

14. How long does it take for profiles to be removed from the outside website that I cannot control?

MyLife sends these external website an email demanding they remove your information. Though It may take up to 30 business days, or longer, for your public listing to be removed from the original source database they are under no obligation to remove information. MyLife is not affiliated with any of the website we solicit removal from on your behalf. Back to top

15. Why can’t I log in?

In order to provide you with the best assistance, please review these common solutions.

Did you forget your username and password? If you have forgotten your username or password, please click here: http://www.MyLife.com/forgotUsername.pub

Are you using the same email address? For privacy reasons, we cannot update your email address unless you can confirm the address currently listed in your profile. If you have forgotten your username and password and do not have access to the old email address or cannot remember what it was, please contact Customer Care toll-free at 877-820-9006 for additional help.

Is your username and password combination invalid? Make sure everything is spelled correctly. Do not insert an empty space after your username or password. If both are typed correctly, your account might be inactive.

Did you confirm your personal email address by responding to our validation email? To ensure that you have ownership of the email on file for your MyLife.com® account, you must confirm the validation email that MyLife.com® sends to your inbox. Some Internet Service Providers (ISPs) – such as NetZero, Juno, OptOnline, and Bellsouth – might be blocking this email. Your anti-spyware or Internet browser settings might also be doing the same.

Are cookies turned off in your browser? Verify that your browser settings and any other security software allow cookies to be saved. The cookie carries your login information.

Are you accessing MyLife.com® through a personal or corporate firewall?

Customer Care representatives are available to help diagnose and fix your issue. Back to top

16. I forgot my username and password.

If you have forgotten your username or password, please click here: http://www.MyLife.com/forgotUsername.pub Back to top

17. What types of payments does MyLife.com® accept?

For all of our services, we accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal. Check or money order payments can be made payable to MyLife.com®.

Mail the payment to:

MyLife.com
907 Westwood Blvd. #359
Los Angeles, CA 90024

Please include the following information with your check or money order:

  1. The email address associated with your MyLife.com® account.
  2. A phone number where you can be reached.

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18. How am I billed?

All premium MyLife.com® memberships are billed up-front to guarantee uninterrupted service throughout your selected term. All memberships are set to automatically renew at the end of their term. Contact customer care to cancel.Back to top

19. Why was I billed for another term?

To ensure uninterrupted service, all MyLife.com® subscriptions are set to automatically renew at the end of their term. If you would prefer not to automatically renew, please contact MyLife.com® Customer Care.

PayPal: If you paid for your subscription with PayPal and wish to cancel, you will also need to contact PayPal Customer Service at 888-221-1161 to disable their billing process and ensure no future charges. Back to top

20. How do I cancel the renewal of my membership?

MyLife.com® offers you the flexibility to cancel your subscription by disabling your automatic renewal. Once this feature is disabled, you may enjoy your premium benefits until the term expires. If you would like to disable your automatic renewal, please contact MyLife.com® Customer Care.

Note: If you paid for your premium membership with PayPal and wish to cancel, you will also need to contact PayPal to disable their billing process and ensure no future charges. Please contact PayPal Customer Service at 888-221-1161 for additional assistance. Back to top

21. Can I have my Public Page removed?

All of the information is gathered from public records and other sources similar to what you might find in a Google search. Your Public Page cannot be deleted. Though if you have extenuating circumstances call our customer care department... Back to top

22. How can I stop email notifications from MyLife?

MyLife.com® offers you the flexibility to unsubscribe from email notifications by changing your email settings in your MyLife.com® account. Log into MyLife.com®, access “My Account”, click the link “Email Notification Settings”, and specify the types of emails you’d like to receive or unsubscribe from all email notifications. Back to top

23. I clicked “unsubscribe.” Why am I still being billed?

MyLife.com® offers you the flexibility to unsubscribe from email notifications by changing your email settings in your MyLife.com® account. However, unsubscribing will not turn off your automatic renewal feature. Back to top

24. Does Purchasing a MyLife Membership allow me to remove the MyLife Profile about me?

Purchasing a MyLife Membership does NOT allow you to remove any profile pages from the MyLife.com website. With a MyLife Premium Membership you can hide certain details from being shown publicly, but you are not permitted to delete or remove any pages. Back to top

25. How much does it cost to remove the MyLife profile page about me?

There is no charge for removing a MyLife Profile Page, but we do reserve the right to deny your removal request. The information on that page is gathered from public records and rightfully made available. Typically, we do NOT remove MyLife profile pages unless mandated by law. There is NO fee or charge associated with the profile removal process. Back to top

26. How do I contact Customer Care?

Please contact our MyLife.com® Customer Care representatives toll-free at 877-820-9006 or by sending an inquiry to support@mylife.com. Our agents are available Mon-Fri: 6am – 7pm PST and Sat-Sun: 6am – 5pm. Back to top